Refund Policy

Purchases covered by this policy

This policy covers monthly and annual subscriptions and one-time credit packs purchased on Vhoo.ai. Vhoo's paid services provide credits for image and video creation. We review refund requests based on the order, credit usage, and the reason for the request.

Contact us promptly if you have a question about a charge. You can find the application steps below and check your subscription status and credit history in account settings.

Problems with a payment or credits

• Charged more than once for the same purchase: Send the related orders or payment records so we can check for duplicate charges.
• Payment completed but credits are missing: Send your order details. We will check the payment and credit grant to determine whether credits need to be issued or a refund processed.
• You want a refund after purchasing: You can submit a request for a subscription or a credit pack. We will review the purchase and credits issued and used, then reply with a decision. Submitting a request does not mean it has been approved.
• A charge you do not recognize: First check whether it is a subscription renewal. Contact us if you still cannot identify it.

Do not send full card numbers, payment passwords, or verification codes. An order number, payment date, and amount are usually more helpful for locating a purchase.

Failed generations return credits

Submitting an image or video task on Vhoo deducts the credits shown on the creation page. When a task is confirmed as failed or canceled, the corresponding credits are returned automatically for future creations. This does not automatically refund a payment.

If a task is still queued or processing, check its status first. Contact us with the task details and credit usage record if its status has not changed for a long time, or if it has failed but you cannot see the returned credits.

AI results may contain incorrect text, distorted details, or a scene that differs from your expectations. A successfully generated result that you are unhappy with does not trigger an automatic credit return or payment refund. You can still contact us to explain a problem with the result.

Canceling renewal and requesting a refund

Canceling renewal stops the next automatic charge. Requesting a refund asks for money already paid to be returned. These are separate actions.

You can cancel subscription renewal in account settings. Your paid period remains available afterward, and an annual plan continues its monthly credit releases through that period. Credits already issued keep their original expiry dates. Canceling renewal does not extend those dates or automatically refund the remaining months.

If you want both to stop renewal and to request a refund, cancel renewal in account settings first and identify the relevant order in your refund email.

How to request a refund

Email connect@vhoo.ai from the email address associated with your account. You can use the subject "Vhoo refund request." Include:

• The name of the plan or credit pack you purchased.
• Your order number, or the payment date, amount, and proof of payment if you cannot find it.
• Why you are requesting a refund, with relevant task details or screenshots if available.

We will verify order ownership and usage records and email you if we need more information. We will also explain the decision, refund amount, and next steps by email.

After a refund is confirmed

Once a refund succeeds, unused credits associated with the order are withdrawn, and your balance and records are updated. Related bonuses or referral rewards may also be adjusted under the offer rules. Free daily credits and gifted rewards do not represent a payment and cannot themselves be refunded as cash.

Payment refunds are processed through the payment service. Approval does not mean the money has already arrived. Arrival time depends on the payment channel and your bank. If you have questions after receiving a successful refund notice, contact us with the original order and refund records.

Other details

This policy works alongside our Terms of Service to explain purchases and usage on Vhoo. It does not affect your consumer rights under applicable law. When the policy changes, we will update the date on this page and explain important changes affecting purchases.